Refund policy

 

Last Updated: July 12, 2026

At Zaylish.pk, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

Eligible Returns & Exchanges

Returns or exchanges are only accepted if:

  • The product received is defective.

  • The product is damaged during delivery.

  • An incorrect item has been delivered.

  • The size delivered is different from the size ordered.

  • The product is incomplete or missing any item.

Customers must notify us within 48 hours of receiving their parcel.

Conditions for Approval

To qualify for a return or exchange:

  • The product must be unused.

  • The product must be unworn.

  • All original tags must remain attached.

  • Original packaging should be retained where applicable.

  • Proof of purchase must be provided.

  • An unboxing video or clear evidence may be requested to verify the issue.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Change of mind.

  • Personal preference.

  • Dislike of color after delivery.

  • Incorrect size selected by the customer.

  • Products purchased after reviewing all product details.

  • Sale, discounted, promotional, or clearance items unless defective.

Since detailed product descriptions, sizing information, and quality details are provided before purchase, we do not accept returns or exchanges simply because a customer changes their mind after placing an order.

Return Shipping

If the return is approved due to our error, Zaylish.pk will guide you regarding the return process.

If the parcel is returned for reasons not covered under this policy, the customer will be responsible for all shipping and courier charges.

Inspection Process

All returned products undergo a quality inspection before approval.

If the returned parcel is found to be:

  • Used

  • Washed

  • Damaged by the customer

  • Missing accessories or tags

  • Incomplete

  • Altered in any way

Zaylish.pk reserves the full right to reject the return or exchange request and may withhold any refund or compensation accordingly.

Refunds

Refunds are only applicable when:

  • A replacement product cannot be provided.

  • The return request is approved after inspection.

Approved refunds will be processed through the original payment method or another mutually agreed method within a reasonable processing period.

Contact Us

Email: zaylishofficial@gmail.com

Phone: +92 314 4707099